Shipping Policy

We offer free shipping in the contiguous US on all orders, via UPS Ground or Freight depending on the size and volume of the order. For sales outside North America, click here >

Shipping Times (not including delivery time)

Lighting: within 14 business days
Side Tables: within 14 business days
6-12” Trays: within 7 business days
Revolving Trays: 14 business days
Cabinets: within 6-8 weeks

Shipping Methods

  • Most orders are shipped via UPS Ground. A tracking number is provided via email upon dispatch.

  • Deliveries may arrive at the customer's doorstep or elsewhere on the premises without prior notification.

  • It is the customer's responsibility to track the shipment using the provided tracking number at www.ups.com.

  • Delivery Time: 2–5 business days, depending on location.

  • For remote areas outside our standard range, we may reach out with a notification for a Remote Area Surcharge.

Responsibilities and Liabilities

Freight & Carrier Delay Notice

  • Delays may occur due to occasional disruptions in carrier operations, including but not limited to severe weather conditions, natural disasters, holiday periods, peak shipping times, and pick-up delays.

  • Freight deliveries to remote areas may take longer than usual.

Delivered Shipments

Shipments marked as delivered by the carrier to the address provided by the buyer become the buyer's responsibility.

Unclaimed, Rejected, or Canceled Shipments

Shipments in transit that are unclaimed, rejected, or canceled by the buyer or failed deliveries returned to us by the carrier due to failed delivery attempts are subject to a 20% deduction from the refund amount.

Failed Deliveries

Shipments may be rescheduled at an additional fee, or the shipments may be returned to us and will be subject to our Return and Refund Policy if the carrier cannot deliver the shipment due to:

  • Absence of an adult to receive the package.

  • No access to the building.

  • Incorrect address information.

Signature Requirements

  • UPS deliveries do not require a signature unless requested.

  • To request signature-required delivery (Fees may apply):

    • Contact us before placing your order.

    • Note: Signature-required option may not be available for apartment buildings.